The UK Business Email Report 2025
What 1,000+ UK IT leaders revealed about why email isn’t broken but how it’s managed is.
In the UK, email still carries the weight of business communication. When it comes to contracts, policies, or compliance, it’s the default channel. Slack and Teams may keep things moving, but email is where decisions are documented, deals are done, and accountability is clear.
Yet this year’s UK Email Report based on responses from over 1,000 UK IT professionals reveals a clear gap between how important email is and how it’s actually managed.
Signatures are still being updated manually. Disclaimers don’t always match policy. Branding looks different from team to team. And responsibility is scattered across IT, marketing, HR, and compliance.
Meanwhile, IT is being asked to do more than ever. Keep infrastructure secure. Support personalised communications. Enforce policy at scale. Do it quickly and do it without full visibility or modern tools.
Email hasn’t been replaced. But it’s being stretched. And when gaps appear, trust, compliance, and brand consistency are the first to suffer.
This report looks at how UK organizations are managing the inbox in 2025 and where the cracks are starting to show. Get the report now.
Get the UK Business Email Report 2025 now
